FAQs

To set up 2FA, log in to Callisto, go to the 2FA setup page, download the Google Authenticator app, scan the QR code and use the generated codes during login. For detailed steps, read our full blog:

https://callisto.tech/knowledge-centre/how-to-set-up-your-callisto-account-with-two-factor-authentication-1

Register, verify your account and browse available lots. You can place bids on live or silent auctions. For more information, check our blog for a step-by-step guide.

Working stock has minor cosmetic flaws but functions well, while D-grade stock requires significant repairs. Understanding these differences is crucial for maximizing profit margins. Visit our blog for more details: 

https://callisto.tech/knowledge-centre/navigating-the-spectrum-of-refurbished-phones-working-stock-vs.-d-grade-stock

We offer two auction types: Silent Auctions, where your last bid is considered, and Live Auctions, where all bids are public, but bidder identities remain confidential. 

To make an offer, find the product you want and click on the “Make an Offer” button in the catalog. Enter your proposed price. Once submitted sellers can accept or counter your offer, enabling dynamic negotiation and flexible pricing. 

Yes, under certain conditions. If the products do not meet the order specifications, you can notify the Company within 14 days of receipt and follow the website’s return process. 

Catalogue orders allow you to purchase bulk products at the listed price from our catalog. 

Callisto is not liable for shipment issues or losses during transport. If delivery fails due to the buyer’s actions, storage and redelivery costs may apply .

Payment terms are outlined in the invoice provided. Payment and delivery charges must be made in advance. 

Yes, you’ll have access to a dedicated sales representative for inquiries or issues. However, our platform is primarily self-serve, offering tools to easily browse products, place bids, and complete purchases independently.